Refunds and cancellation

If a meal is wrong

Tell us the same day, on WhatsApp, ideally with a photo. If a meal was incorrect, missing or not up to standard, we replace it on the next delivery or credit it to your plan — your choice.

If you want to stop

• Pause any time, before 8pm the day before. Paused days move to the end of your plan.
• Cancel an unstarted plan and we refund it in full.
• Cancel a plan already running and we refund the unused days, less any days already cooked.

The one-day, three-meal trial

The trial includes three meals for one day, delivered together in an agreed slot. Once delivered, the trial is non-refundable, except for the meal-quality remedies above. Cancel an unstarted trial for a full refund under this policy.

How refunds are paid

Back to the original payment method, within 5 to 7 working days of us agreeing the amount.

Missed deliveries

If nobody is available to receive a delivery and we have not been told in advance, that meal is counted as delivered. We will always message before we leave the kitchen.