Refunds and cancellation
What happens if something goes wrong, or you change your mind. Last updated 19 August 2026.
If a meal is wrong
Tell us the same day, on WhatsApp, ideally with a photo. If a meal was incorrect, missing or not up to standard, we replace it on the next delivery or credit it to your plan — your choice.
If you want to stop
- Pause any time, before 8pm the day before. Paused days move to the end of your plan.
- Cancel an unstarted plan and we refund it in full.
- Cancel a plan already running and we refund the unused days, less any days already cooked.
The 3-day trial
The 3-Meal Trial is not refundable once the first meal has been delivered. It is designed as a lower-commitment way to experience Healthy Meal Pro before choosing a longer plan.
How refunds are paid
Back to the original payment method, within 5 to 7 working days of us agreeing the amount.
Missed deliveries
If nobody is available to receive a delivery and we have not been told in advance, that meal is counted as delivered. We will always message before we leave the kitchen.